To guarantee pre-Christmas delivery, shipping cut off dates:
- For domestic USA standard shipping: 09 December 2019
- For domestic USA 2Day express shipping: 20 December 2019
- For international standard shipping: 09 December 2019
- We offer Standard Shipping and Express 2 Day Shipping for the contiguous U.S (lower 48 states), Alaska, Hawaii, Puerto Rico, APO/FPO and PO Boxes
- For international orders we only offer a Standard Shipping method.
- Orders ship Monday-Friday.
- Some items may ship separately. You will never be charged more for shipping and handling than what appears at checkout.
IMPORT DUTIES AND TAXATION
- Customs fees (taxes, duties, processing fees, brokerages fees, etc.) may be charged upon delivery and required to obtain your order.
- These fees are NOT included in your shipping charges,
- We are not able to mark orders as "gifts".
- We do not issue any refunds for customs fees, shipping, or the cost of your order should you refuse to pay the customs fees.
- ILoveScienceStore does not estimate any fees, taxes or duties which may be payable in your country. Please refer to the application law in your jurisdiction.
WHEN WILL I GET MY STUFF?
- All items on our site have a designated processing time that can be found within the product description. Please note that this processing time is the time it takes for your order to be fulfilled, your shipping time is in addition to this.
- Standard shipping takes 7-10 business days.
- Express shipping takes 2 business days.
An email with tracking information will be sent once an order has been shipped (with most carriers). You can also track your package from your Account page.
SHIPPING MULTIPLE ORDERS
Multiple orders placed on the same day cannot be combined and may ship separately.
SHIPPING TO MULTIPLE LOCATIONS
Unfortunately, we cannot split up an order and ship to multiple locations. If you wish to send items to different locations, you will need to place a separate order for each shipping address.
Unfortunately, we do not have the ability to change the shipping address once an order goes into processing so please make sure you enter the correct details.
We are able to ship most of our products to U.S. Military APO/FPO addresses. Some products cannot be shipped to APO/FPO addresses please email us if you are unsure. Unfortunately, we cannot supply tracking numbers for shipments to APO/FPO addresses. When completing your Shipping Address during checkout, please make note of the following.
- The City must be entered as either "APO" or "FPO"
- The State must be selected as either "AA" "AE" or "AP"
- The country must be United States.
- You must enter your Zip code
- Always remember to enter your full name, grade, and PSC or unit number
Please note: orders shipped to an APO/FPO address take longer to be delivered. Please allow 2-4 weeks for your package to arrive.
NEED TO TALK WITH US ABOUT SOMETHING URGENT?
Our customer service team is available Monday-Friday 8:30am – 6pm EST. If you submit an inquiry on a weekend day, our customer service team will contact you the following Monday.
- 11/23: Thanksgiving Day
- 12/25: Christmas Day
- 1/1: New Year's Day